Spa Guidelines

The Melville Day Spa Terms, Conditions and Guidelines

• The Melville Day Spa is not responsible for any injury, theft, damage, loss or misfortune that may occur on our premises.
• You enter the property at your own risk.
• Please adhere to the speed limit of 15km/h inside the property.
• Please arrive 15 minutes prior to spa appointments to allow time for your consultation.
• Late arrivals will unfortunately result in shortened treatment time.
• Gowns and slippers will be provided for Spa Packages and remains the property of The Melville Day Spa.
• Please bring your bathing costume along if Jacuzzi is included in your package.
• Only appropriate swimwear allowed in the Jacuzzi, no underwear.
• Swimwear to be kept on at all times in the Jacuzzi area.
• Kindly do not attempt to adjust the temperature in the Jacuzzi.
• Kindly notify us in advance of any special dietary requirements or preferences, where meals are included in your spa package.
• Please ensure that you complete a client record card and that your therapist is aware of any serious illnesses or allergies as indicated on the client record card.
• Please alert your therapist of any of the following: metal implants, pace makers, heart conditions, high blood pressure, muscle or joint injuries, pregnancy, diabetes, epilepsy, allergies to iodine or any other products, medication such as Roaccutane, Retin-A, cortisone or anti-depressants.
• Advise your therapist on the preferred pressure for your massage, i.e. soft, medium or deep pressure.
• Lockers are provided for your personal items and clothing.  Please ensure that all valuables and cash are locked away in the locker provided or in your vehicle.
• We kindly request that cell phones are switched off during treatments.
• For any spa booking to be confirmed, proof of payment is required.
• We can unfortunately not give any refunds in the following instances:

If we receive notice of cancellation less than 48 hours prior to the booking;

If one of the members for a group booking does not show up on the day

• Care is given to ensure our pricelists are updated and accurate, but please note that prices are subject to change due to unforeseen product price increases by our suppliers.